Shipping Policy

Shipping Policy

Effective Date: August 19, 2026

At Culturecarats, we understand that lab-grown diamonds are a significant purchase. We are committed to ensuring your order is packaged securely, fully insured, and delivered safely to your door.

This Shipping Policy outlines our processing times, delivery methods, and requirements for all orders placed on Culturecarats.com.

1. Shipping Destinations

We currently ship exclusively to addresses within the United States. At this time, we do not fulfill domestic orders within India or to other international destinations.

2. Order Processing Time

The time it takes to prepare your order for shipment depends on the item you purchased:

  • Ready-to-Ship Loose Diamonds: Processed and dispatched within [2 to 3 business days].

  • Made-to-Order & Custom Jewelry: Because these items are crafted specifically for you, please allow [2 to 3 weeks] for manufacturing and quality assurance before the item is dispatched.

  • Note: We do not process or ship orders on weekends or Indian public holidays.

3. Shipping Methods, Rates, and Delivery Times

Once your order leaves our facility in Surat, India, delivery times to the US will depend on the shipping method you select at checkout. We partner with trusted international couriers (such as [FedEx / UPS / DHL]) for all deliveries.

  • Standard Insured Shipping: [Free] for orders over [$500]. Delivery typically takes [8 to 14 business days] after dispatch. (Orders under [$500] may incur a [$35] flat-rate shipping fee).

  • Express Insured Shipping: Available for [$120]. Delivery typically takes [3 to 7 business days] after dispatch.

Delivery times are estimates. Unforeseen delays caused by weather or customs clearance are outside of our control.

4. Insurance and Signature Requirement

To protect your investment, every shipment from Culturecarats is fully insured from the moment it leaves our facility until it arrives at your delivery address.

Because of the high value of our products:

  • An adult signature is strictly required upon delivery for all orders.

  • We cannot waive the signature requirement.

  • If you are unavailable to sign for the package, the courier will typically leave a notice and attempt delivery on the next business day, or hold the package at a secure local facility for you to pick up with a valid government ID.

5. US Customs, Duties, and Taxes

While many loose lab-grown diamonds enter the US duty-free, specific fine jewelry pieces or high-value shipments may be subject to US Customs clearance.

  • Buyer Responsibility: If any customs duties, import taxes, or Merchandise Processing Fees (MPF) are levied by US Customs and Border Protection, they are the sole responsibility of the recipient.

  • Clearance Delays: The shipping carrier may contact you directly to collect any applicable fees before final delivery. Culturecarats is not responsible for transit delays caused by customs holds.

6. Shipping Restrictions

  • No P.O. Boxes or APO/FPO Addresses: Due to the signature requirement and insurance constraints, we can only ship to valid residential or commercial street addresses. Orders placed with P.O. Box addresses will be delayed until a valid physical address is provided.

  • Address Changes: For security reasons, we cannot change the shipping address once an order has been dispatched. Re-routing packages voids our shipping insurance. Please ensure your address is complete and correct at checkout.

7. Order Tracking

Once your order has been handed over to the courier, you will receive a Shipment Confirmation email containing your tracking number. Please allow 24 to 48 hours for the tracking information to become active on the courier’s website.

8. Lost, Stolen, or Damaged Packages

  • Tampered Packages: If your package arrives visibly damaged or tampered with, do not accept the delivery. Notify the courier immediately and contact us. Accepting a tampered package may void the insurance claim.

  • Lost in Transit: If your tracking shows no movement for several days, or if your package is marked as “Delivered” but you have not received it, please contact us within [24 hours]. We will initiate a formal investigation with the courier and file an insurance claim. During the claim review process (which can take up to 4 weeks), no refunds or replacements will be issued. Once the claim is approved, we will offer a full refund or a replacement item.

9. Contact Us

If you have any questions about your shipment, please reach out to our support team:

Email: culturecarats@gmail.com

Hours: Monday - Friday, 9 AM - 6 PM IST

Culture Carats