Return and Refund Policy

Effective Date: August 19, 2026

At Culturecarats, we want you to be completely satisfied with your lab-grown diamond purchase. If for any reason you are not completely happy, our return and refund policy is designed to make the process as smooth as possible while ensuring the security of our high-value products.

1. Return Window

We offer a [30-day] return policy for eligible items. You have [30 days] from the date your order is delivered to initiate a return and ship the item back to us.

2. Eligibility for Returns

To protect the integrity of our jewelry, returns are only accepted if all the following conditions are met:

Condition: The item must be unworn, unused, and completely free of any scratches, blemishes, or signs of wear.
Original Packaging: The item must be returned in its original Culturecarats packaging (including ring boxes and outer boxes).
Tags: All original security tags must remain attached and unaltered.
Diamond Certificate: This is critical. You must include the original diamond grading certificate (e.g., IGI or GIA) that was shipped with your order. If the original certificate is not returned or is returned damaged, a replacement fee of [$150 – $250 USD] will be deducted from your refund to cover the cost of recertification.

3. Non-Returnable Items

The following items are considered final sale and cannot be returned or exchanged:

Custom-designed jewelry or special orders.
Items that have been personalized or engraved.
Rings that have been resized by a third-party jeweler after purchase.
Items marked as “Final Sale” at the time of purchase.

4. How to Initiate a Return

Request a Return: Email our support team at culturecarats@gmail.com with your order number and the reason for your return.
Receive Authorization: If your return is eligible, we will issue a Return Merchandise Authorization (RMA) number and provide the return shipping address. Packages sent without an RMA will be refused and returned to the sender.
Pack Securely: Place the jewelry, original packaging, and diamond certificate into a secure shipping box. Do not write “diamonds” or “jewelry” on the outside of the package to prevent theft.

5. Return Shipping and Insurance

Shipping Costs: You are responsible for all return shipping costs unless the return is due to a manufacturing defect or an error on our part.
Insurance: Because of the high value of lab-grown diamonds, you must fully insure your return shipment for the total purchase price and use a trackable shipping method (e.g., FedEx, UPS, or USPS Registered Mail). Culturecarats is not liable for return packages that are lost, stolen, or damaged in transit.

6. Inspection and Refunds

Once we receive your return, it will be sent to our Quality Assurance team for inspection. We will record the unboxing process for security purposes.

If the item passes inspection, we will process your refund.
Refunds will be credited to your original method of payment within [7 to 10 business days] of approval. Please note that your bank or credit card company may require additional time to post the funds to your account.
Original shipping fees (if any) are non-refundable.

7. Exchanges

If you prefer to exchange an item for a different style or size, the easiest way is to return your original item for a refund and place a new order for the desired item.

8. Contact Us

If you have any questions about our return process, please reach out to us:

Email: culturecarats@gmail.com