Refund policy

Returns and refunds

We want you to be sure about your diamond. If a loose stone isn't right for you, you can return it within 14 days of delivery for a refund.

What you can return

• Loose diamonds and ready-to-ship items, within 14 days of the delivery date.
• The item must come back in the same condition it was delivered: unworn, unaltered and unset, with its grading report (certificate) and original packaging.
• We check every returned stone against its grading report and laser inscription when it arrives. A stone that doesn't match, or that has been damaged, set or re-cut, can't be refunded.

What you can't return

• Custom pieces. Custom jewelry and anything made, set or altered to your design is made to order, so it can't be returned. We confirm every detail with you, including a CAD render for approval, before we start.

Return shipping

We pay for return shipping. Contact us within 14 days of delivery and we'll arrange fully insured, tracked shipping back to our studio in Surat. Please don't send a stone back without contacting us first, so that it travels insured.

How refunds work

Once the stone arrives in Surat and passes inspection, we refund your order total to your original payment method. Import duties and taxes are part of that total, so they're included in your refund. We'll email you when the refund is issued. Your bank or card provider may take a few business days to show it.

How to start a return

Email us or use our contact page with your order number and the stone's report number. A real person in Surat will reply with the next steps.